FAQ
FAQ (English) — HerbHelper AI
“Note: HerbHelper AI is for wellness education and product guidance only. It does not diagnose, treat, or replace medical care.”
1) About HerbHelper AI
Q1. What is HerbHelper AI?
HerbHelper AI is a friendly wellness guide that helps you explore Traditional Chinese herbal care and select common Chinese patent medicines (traditional multi-herb formulas) based on your symptoms and goals. We focus on gentle, whole-body support—especially when supplements feel limited, but medication feels like too much.
Q2. Who is this for?
It’s for adults who want a more holistic, prevention-focused approach to everyday wellbeing (sleep, stress, digestion, energy, immune support, etc.) and who prefer clear, practical guidance.
Q3. Is HerbHelper AI medical advice?
No. HerbHelper AI provides educational, wellness-oriented suggestions and product information. It does not diagnose conditions or replace medical care.
2) Products, Safety & Canadian Compliance
Q4. What are “Chinese patent medicines”? Are they actually patented?
“Chinese patent medicine” is a common English term for traditional, ready-to-use herbal formulas (tablets, pills, capsules, etc.). The word “patent” is historical—these products are typically not patented in the modern IP sense.
Q5. What does NPN mean, and why does it matter?
NPN stands for Natural Product Number issued by Health Canada for licensed natural health products. An NPN indicates the product has been reviewed for permitted ingredients, labeling, and safety requirements under Canada’s natural health product framework.
Q6. Are all products on HerbHelper NPN licensed?
Yes—our store focuses on products licensed for sale in Canada (NPN).
Q7. Can I use these products with supplements or medications?
Many people do, but interactions can exist. If you are pregnant/nursing, have a medical condition, or take prescription medications, it’s a good idea to check with a qualified healthcare professional before starting any new herbal product.
Q8. Will HerbHelper AI make strong medical claims?
No. We avoid disease-treatment claims and focus on compliant, wellness-oriented language aligned with Canadian natural health product standards.
3) Using the Chat & Wellness Quiz
Q9. How do I use the chat?
Just describe how you’re feeling in everyday language (e.g., sleep, stress, digestion, energy, sensitivity to cold/heat). The assistant will respond with practical suggestions and may recommend relevant products.
Q10. What is the Wellness Quiz?
The Quiz is a short structured check-in that helps the assistant understand your body patterns and priorities. After the Quiz, you’ll get a more organized set of suggestions.
Q11. Do I have to buy products to use HerbHelper AI?
No. You can use the chat/quiz for guidance and education. If products are recommended, you can decide what (if anything) to purchase.
Q12. Why might recommendations change over time?
Your symptoms, sleep, stress, diet, and seasons can change. HerbHelper AI adapts suggestions based on what you tell it, so it can evolve as your situation evolves.
4) Shipping, Orders & Payments (Canada)
Q13. Where do you ship?
Currently, we ship within Canada only.
Q14. Do you ship to the United States?
Not at the moment. NPN licensing is specific to Canada, and cross-border rules can differ. We may expand in the future, but Canada is our current focus.
Q15. How is shipping calculated?
Shipping is calculated at checkout based on your address and order details. (If you run promotions like free shipping over a threshold, it will appear automatically at checkout.)
Q16. What payment methods do you accept?
Payment options appear at checkout and may include options such as credit card and PayPal (availability can vary by customer location and Shopify settings).
5) Returns, Refunds & Support
Q17. What is your return & refund policy?
Please refer to our Return & Refund Policy linked in the footer for the most up-to-date details.
Q18. I entered the wrong address—what should I do?
Contact us as soon as possible using the Contact page. If the order hasn’t been processed/shipped, we’ll try to help update it.
Q19. How can I contact you?
Use our Contact page or email us via the contact details listed there. We typically respond within 1–2 business days.